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The drywall knife
1–2 minutesI had an interesting piece come across my social media feed this week, it was called If the door’s locked, try the wall. The short piece on Tumblr is a reflection on Geoff Manaugh’s A Burglar’s Guide to the City, a book about jewelry thief Bill Mason. I found the piece very relatable – especially…
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Experience Transformation
1–2 minutesCase Study Generated Demand and Fueled Growth with a New Offering The UX book of business was comprised of reacting to a high volume of small, repetitive UI engagements averaging $10K in size. My leadership and I evolved our operating model and created a strategic new offerings to proactively drive net fee growth. Company &…
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Happy Holidays 2022
1–2 minutesIt’s been a wild ride in healthcare consulting during the pandemic, so I am long overdue for an update here. Before too long, I hope to get back to sharing some of the cool things we’re doing at work these days. I love my work and I am blessed with an amazing team – they…
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Reflections on Club Q
2–3 minutesI had prepared a communication to share for Transgender Day of Remembrance this week, but I have to be honest that I’m at a loss about what to say. No days marking the deaths of transgender friends and family, or a day recognizing shootings at Pulse (and now Club Q) will ever make this ok. …
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Pride Month 2022
6–9 minutesI personally have mixed feelings about Pride Month this year. We do have a lot to celebrate, but there are lots of reasons for concern, too. Here are some things at top of mind for me at the moment:
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Transgender Day of Visibility 2022
1–2 minutesHere are some of my reflections and reading recommendations on Transgender Day of Visibility, and a bit about how we’re talking about it at ZS.