Archives

A New UX Maturity Model

As mentioned in my earlier post, for at least ten years now I have been collecting User Experience (UX) and Customer Experience (CX) Maturity Models.  I’ve never really been completely satisfied with the ones I’ve found, and the main reason has been that I felt that the framework and level of detail was not appropriate […]

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UX Maturity Models – A Collection

For at least ten years now I have been collecting User Experience (UX) and Customer Experience (CX) Maturity Models.  I keep hoping to find the perfect one to help executives understand what we do, and what good looks like.  Oftentimes my conversations are about how to maximize funding for UX services.  Other times the goal may be […]

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EUX16 – Summary

In June 2016, I attended the second annual Enterprise UX conference.  I was energized both by the presenters and by the ensuing dialogue!  I met many people leading teams and/or doing work that was very similar to what my teams do, so I am looking forward to attending the conference again this year.  It is […]

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UX as Art & Science

In the past few years, I’ve read a number of articles which argue that User Experience (UX) is not just about the User Interface (UI). One of the earliest (perhaps the first) on this theme was Erik Flowers’ piece in late 2012, which was later canonized in a poster. The authors of these various articles make […]

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Themes in Ethnographic Research

A few days ago, I had the opportunity to meet the design research community of practice at Fjord (the design firm acquired by Accenture) in Chicago.  I was asked to speak to them about how anthropologists approach ethnographic research in a way that might be interesting or instructive for design research professionals. ZS competes with […]

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