Natalie Hanson Archives
A New UX Maturity Model
Posted on May 5, 2017 2 Comments
As mentioned in my earlier post, for at least ten years now I have been collecting User Experience (UX) and Customer Experience (CX) Maturity Models. I’ve never really been completely satisfied with the ones I’ve found, and the main reason has been that I felt that the framework and level of detail was not appropriate […]
Humanizing Business with Stories
Posted on April 17, 2017 Leave a Comment
During the first week of April, I had the opportunity visit Smith College, where I did my undergraduate degree. I was there to talk to Anthropology majors, speak to a Methods class (Anthropology with a sprinkling of Design Thinking), and deliver a public lecture. It was great to be back on campus and interact with the […]
EUX16 – Summary
Posted on January 5, 2017 Leave a Comment
In June 2016, I attended the second annual Enterprise UX conference. I was energized both by the presenters and by the ensuing dialogue! I met many people leading teams and/or doing work that was very similar to what my teams do, so I am looking forward to attending the conference again this year. It is […]
AAA16 – Design Anthropology
Posted on November 18, 2016 2 Comments
This year, the Annual Meeting of the American Anthropology Association was held in Minneapolis, MN. Our session on Design Anthropology was organized by Christine Miller and Emilie Hitch, and sponsored by the National Association for Practicing Anthropology (NAPA). Innovation, Human Understanding, and Design in the Software Industry Presentation Abstract The software industry today is still largely imagined and […]
Themes in Ethnographic Research
Posted on April 4, 2016 Leave a Comment
A few days ago, I had the opportunity to meet the design research community of practice at Fjord (the design firm acquired by Accenture) in Chicago. I was asked to speak to them about how anthropologists approach ethnographic research in a way that might be interesting or instructive for design research professionals. ZS competes with […]
