Category: user experience
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Sixteen Plates, One Orchestrator
As I write this I have sixteen Claude threads open. They look scattered, but every one…
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Unwrapping the Claude Release – What I Got, and What’s Still on My List
Anthropic shipped most of what was on my wish list. Here’s what the merge fixed, what’s…
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Encoding User Insights
Design systems are now foundational to how software gets built with AI. What we still need…
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Dynamic Targeting
A Case Study on Collaboration with UX and Data Science Introduction This post is related to…
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Personalized Analytics
A Case Study on Collaboration with UX and Data Engineering Last year I wrote about building…
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Bury the Anthropology? Why Human-Centered Insight Is a Tech Superpower
For twenty years, coaches and recruiters told me to bury the anthropology — call it a…
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User Experience (UX) Organization Design
Case Study The head of design at a large industrial manufacturer was hired to lead product…
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Building AI-enabled Solutions – Why a Human-Centered Lens is Key
After more than two decades of living, studying, and writing about interdisciplinary collaboration, I believe that…
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Are We Measuring What Matters to Customers?
The metrics of long-term business health that investors pay attention to – customer retention rates, revenue…


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