user experience Category

Getting Giants to Dance

In the closing keynote by Stephen Pollard from Arup, we learn about about the massive complexity in airport design. Using a series of studies about Heathrow, we learn about the breadth of teams, skills, and approaches required to do each project better than the last.

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Making Sense of DesignOps

In this hands on session, attendees broke into small groups and used the beta version of the Design Operations Canvas to explore challenges in their own organizations, or to imagine an ideal future state.

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Onboarding: The Ecosystem, not the Afterthought

In this presentation, Russ Unger from 18F talks about how to operationalize onboarding while making candidate and new hire experience a priority.

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Research Operations at Scale

In this presentation, Christian Rohrer from Capital One talks about what it takes to execute research operations at scale.

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Scaling Design through Relationship Maps

This morning @designopssummit, we heard from @michaelpolivka about using Relationship Maps –

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