Category: user experience
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Design Studio
Case Study By 2021, ZS had substantial design capability — distributed across three separate teams with…
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Farsighted
Recent publications in behavioral economics (Blink, How We Decide, Thinking Fast and Slow) are largely lab-based…
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The drywall knife
I had an interesting piece come across my social media feed this week, it was called…
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Experience Transformation
Case Study The UX consulting book of business was built on a high volume of small,…
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Interview with Brave UX
This blog post is the transcription of a podcast I did with Brendan Jarvis in early…
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Research as a Vehicle for Organizational Transformation
A week or so ago I had the opportunity to speak with Lou Rosenfeld about my…
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Design System for Consulting
Case Study As Custom Development scaled from 6 engineers to 190 in two years, design consistency…
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Design System for Product
Case Study ZS was at risk of losing client relationships due to the visual inconsistency of…
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Ok Cancel?
Someone skipped user testing and/or QA on this one!
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AI and User Experience: As Always, the User Comes First
In this interview with my colleague Arun Shastri, we talk about the value and importance of…
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Sharing & Communicating User Research
This blog post is a transcript of a podcast / interview I did earlier this year…
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Customer Measurement
Case Study Access to real end users is a structural challenge in B2B enterprise software. At…
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