Tag: organization
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Bury the Anthropology? Why Human-Centered Insight Is a Tech Superpower
For technology leaders and founders, a perspective on people is something you want in the room…
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User Experience (UX) Organization Design
Case Study The head of design at a large industrial manufacturer was hired to lead product…
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Design Studio
Case Study By 2021, ZS had substantial design capability — distributed across three separate teams with…
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A New UX Maturity Model
As mentioned in my earlier post, for at least ten years now I have been collecting…
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UX is not a subset of CX
[This article was originally posted on ZS Associates’ CX Factor blog.] User Experience (UX) isn’t just…
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Cultivating moral jazz
Overview A couple of years ago I was a member of Creative Good’s UX Councils, and…
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Greener, happier commute
This longish blog post describes how SAP could reduce it’s carbon footprint, while achieving the company’s…
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Jobs for social scientists
Here is an interesting news story that I picked up from a social networking listserv and…
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Wild & wooly
SAP, it seems, is in a constant state of re-organization. I wrote a whole chapter on…
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