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This is who we are

I logged into our intranet this morning to prepare a blog post, and I came across this video about ZS.  I was happy to see it’s available on YouTube, so I could share it here.  For me, I feel like this video does a nice job reflecting on what makes ZS a special place to […]

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UX is not a subset of CX

[This article was originally posted on ZS Associates’ CX Factor blog.] User Experience (UX) isn’t just about user interface design (though many conflate the two). Rather, the field is a convergence of art and science, including design, ergonomics and human factors engineering, the social sciences, and more. As a domain, UX has matured rapidly. Undergraduates […]

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Cultivating moral jazz

Overview A couple of years ago I was a member of Creative Good’s UX Councils, and I had a chance to hear Barry Schwartz present a keynote based on the insights from his book Practical Wisdom. He is also the author of bestseller Paradox of Choice. That presentation continues to inform my thinking and the […]

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Greener, happier commute

This longish blog post describes how SAP could reduce it’s carbon footprint, while achieving the company’s goals of improved employee innovation, satisfaction, and productivity. Overview One of the gems in SAP’s current strategy is the company’s focus on sustainability.  I have been working for SAP for over twelve years, and for the most part I […]

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Jobs for social scientists

Here is an interesting news story that I picked up from a social networking listserv and cross-posted to anthrodesign: In a recent report, “Social Science Meets Technology in Next-Generation Jobs,” Gartner Vice President Kathy Harris says that many social sciences roles will be needed to work with corporations in helping to better understand the Web behavior […]

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