DOps17 – Closing Keynote

Closing Keynote: Getting giants to dance – what can we learn from designing large and complex public infrastructure?
Stephen Pollard, Director at Arup

From the Design Operations Summit website:
Airports are vital pieces of national infrastructure. They cost billions, and can take decades to design and deliver. We expect them to meet the day to day needs of millions of users, operate totally reliably, survive changing climate conditions, whilst providing a return on investment for their owners and operators. Stephen Pollard from Arup will explore the past present and future of a major airport in London, looking at challenges and successes to understand how best to manage design at the nexus of people, process, technology, and large complex assets.

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DOps17 – Making Sense of DesignOps

Group Activity: Making Sense of DesignOps
Dave Gray

From the Design Operations Summit website:
We’ll identify the big challenges that DesignOps people face—and begin working on addressing them together in this collaborative activity. We’ll work together in small teams to design the ultimate Design Operations organization, capture learnings, and share them with each other. Facilitated by Dave Gray and the XPLANE team.

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DOps17 – Onboarding: The Ecosystem, not the Afterthought

Onboarding: The Ecosystem, not the Afterthought
Russ Unger, Experience Design Director at 18F

From the Design Operations Summit website:
Onboarding new employees to your team is all too often treated as an afterthought, or best case, as an at-the-moment-thought. Employees deserve a well-thought out experience that includes them from the very beginning–from the creation of the position description—to that time after they’ve become integrated into our teams and organizations. We can trace some of these imperfect scenarios all the way back to the creation our performance profiles or position descriptions, and how they were created. When we understand the entire journey from candidate to employee we see the value of treating onboarding as an ending of a particular process instead of a solitary event in time.

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DOps17 – Research Operations at Scale

Research Operations at Scale
Christian Rohrer, VP of Design, Research & Enterprise Services at Capital One

From the Design Operations Summit website:
Research is an inherent part of design, and operationalizing how insights are generated and used is one of the more challenging aspects of design operations. Overcoming the lack of good tools, taming the complexity of research at scale, and navigating the world of different forms of inquiry are just a few of the obstacles to overcome. That said, we are starting to see a range of benefits from implementing research operations in modern design organizations.

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DOps17 – Scaling Design through Relationship Maps

Scaling Design through Relationship Maps
Michael Polivka, Director and Chief of Staff for Experience Design at Autodesk

From the Design Operations Summit website:
Design groups are no longer fringe in large corporations. We’ve grown up, and our numbers have multiplied; which is exactly what we wanted. However, we now face the challenge of integrating—at scale—with our organization’s cultural and operational fabric. Understanding which stakeholders are most needed to support our DesignOps ambitions is a great place to start garnering influence and yielding intended outcomes. Relationship maps are a powerful tool to humanize the process and chart the course.

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