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Start with the Customer, Not the Org Chart
When a company hits the scaling wall, the first instinct is usually structural changes like reorganizing, creating new roles, bringing in a senior hire. Org changes feel substantive, but they’re rarely enough. I’ve built ten… Read More ->
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From Here to Scale
Somewhere between $20M and $150M in revenue, most technology companies hit a wall – or multiple walls – in their operating model. It doesn’t show up on the P&L at first, but rather as a… Read More ->
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Dynamic Targeting
A Case Study on Collaboration with UX and Data Science Introduction This post is related to two previous ones that may be of interest. The first is a framework – Building AI-enabled Solutions – Why… Read More ->
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