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A New UX Maturity Model

As mentioned in my earlier post, for at least ten years now I have been collecting User Experience (UX) and Customer Experience (CX) Maturity Models.  I’ve never really been completely satisfied with the ones I’ve found, and the main reason has been that I felt that the framework and level of detail was not appropriate […]

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Analytics & Behavior Change

On Wednesday this week, PM360 featured my article about analytics and behavior change on the front page of their site.  PM360 is a site targeted at product managers and marketers in the pharmaceutical, biotech and medical device industries.  The Panorama eBulletin has a circulation of 17K and is read online by more than 43K unique […]

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Humanizing Business with Stories

During the first week of April, I had the opportunity visit Smith College, where I did my undergraduate degree.  I was there to talk to Anthropology majors, speak to a Methods class (Anthropology with a sprinkling of Design Thinking), and deliver a public lecture. It was great to be back on campus and interact with the […]

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UX Maturity Models – A Collection

For at least ten years now I have been collecting User Experience (UX) and Customer Experience (CX) Maturity Models.  I keep hoping to find the perfect one to help executives understand what we do, and what good looks like.  Oftentimes my conversations are about how to maximize funding for UX services.  Other times the goal may be […]

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I’m a People Nerd

In January I was interviewed by dScout for their People Nerd blog series.  dScout is a mobile research platform that spun off from innovation consultancy Gravity Tank, which was recently acquired by SalesForce.  The interview is called The how and why of building UX for SAP and ZS: Natalie Hanson on anthropology getting a seat at […]

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