Natalie Hanson Archives
UX Maturity Models – A Collection
Posted on February 13, 2017 20 Comments
For at least ten years now I have been collecting User Experience (UX) and Customer Experience (CX) Maturity Models. I keep hoping to find the perfect one to help executives understand what we do, and what good looks like. Oftentimes my conversations are about how to maximize funding for UX services. Other times the goal may be […]
The Moment of Clarity
Posted on October 28, 2015 Leave a Comment
Last week I had the great pleasure of speaking with Christian Madsbjerg, co-author of The Moment of Clarity: Using the Human Sciences to Solve Your Toughest Business Problems. In their book, Christian and Mikkel share case studies from their consulting work at Lego, Adidas, Coloplast (a medical device company), and others. The wonderful, rich examples show the […]
Gratitude
Posted on September 22, 2015 1 Comment
Gratitude. It turns out that it’s been a big theme in my reading over the past few years – more so than I realized. I just finished reading The Gratitude Diaries, and I wanted to share what I found most compelling about the books I’ve read on this topic, as well as some of the common threads […]
On being busy
Posted on December 5, 2013 1 Comment
There’s nothing like a Thanksgiving week away from work (and full of quality time with my family!) to reflect on the value and risks of being busy. On Being Busy A few months ago (when I started this post!) there was been a flurry of articles on the topic of being busy. The first one […]
Cultivating moral jazz
Posted on December 20, 2012 1 Comment
Overview A couple of years ago I was a member of Creative Good’s UX Councils, and I had a chance to hear Barry Schwartz present a keynote based on the insights from his book Practical Wisdom. He is also the author of bestseller Paradox of Choice. That presentation continues to inform my thinking and the […]
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