Tag: reading
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UX Maturity Models – A Collection
For at least ten years now I have been collecting User Experience (UX) and Customer Experience (CX) Maturity Models. I keep hoping to find the perfect one to help executives understand what we do, and what good looks like. Oftentimes my conversations are about how to maximize funding for UX services. Other times the goal may be…
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The Moment of Clarity
Last week I had the great pleasure of speaking with Christian Madsbjerg, co-author of The Moment of Clarity: Using the Human Sciences to Solve Your Toughest Business Problems. In their book, Christian and Mikkel share case studies from their consulting work at Lego, Adidas, Coloplast (a medical device company), and others. The wonderful, rich examples show the…
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Cultivating moral jazz
Overview A couple of years ago I was a member of Creative Good’s UX Councils, and I had a chance to hear Barry Schwartz present a keynote based on the insights from his book Practical Wisdom. He is also the author of bestseller Paradox of Choice. That presentation continues to inform my thinking and the…
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Multiscreen mobility
Over the past few weeks I’ve encountered a number of interesting articles which describe how the device landscape (and their patterns of use) are complex, and vary significantly by the user, the device type, and the task at hand. This creates all kind of challenges and opportunities for those of us working in the fields…
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On Lego
It’s hard to say who is more obsessed with Lego bricks – my kids, or their parents! My partner and I both feel that our childhoods were poorer for not having had our own Lego toys. We’ve made up for it by having more Legos in the house than we could possibly ever play with!…
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Forget willpower
As people start the traditional making and breaking of New Year’s resolutions, willpower seems to be at top of mind for many. I have been ruminating on what I want to accomplish this year, and how I’ll put the right steps in place to get there. I’m sure many of you have been doing the…
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Connected – case studies
As I mentioned in an earlier post about the book Connected, I wanted to share a few of the case studies from the book that I found the most compelling. I can’t believe I wrote that post in October 2009! I have had this post in draft and finally pushed it through to the finish line, which…
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Decisions, decisions
Several weeks ago I had the chance to participate in a webinar with Jonah Lehrer, who wrote the books How We Decide and Proust Was a Neuroscientist. The session was made available through my membership with the Creative Good UX Councils. The introduction to Jonah and his work from Creative Good said that “Design is partially…
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Connected – major concepts
I am still fighting my way out of the post-pregnancy fog, but the synapses are definitely firing again. One of the really exciting benefits of that (besides the obvious fact of feeling more like my old self again), is that I want (and am finally able!) to read and write again. I’ve been fascinated with…
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