Sharing & Communicating User Research
Posted on April 5, 2019 Leave a Comment
This blog post is a transcript of a podcast / interview I did earlier this year with Zack Naylor, the CEO of Aurelius. Among other things, we discussed what makes for effective interdisciplinary collaboration, and why it’s so important.
A chat with the Advancing Research community
Posted on December 6, 2018 Leave a Comment
An abbreviated reprise of my UX Camp Chicago keynote, where I field questions from Lou Rosenfeld’s Advancing Research community about tackling interdisciplinary collaboration in a practical, empathetic way.
An Uneasy Truce
Posted on November 19, 2018 Leave a Comment
Over the past few decades, much has been written about the ways in which project teams bring technologies to market. In this context, social scientists typically partner with specialized designers to bring their research and new concepts to life in a way that is consumable by a variety of team members, including engineers and data scientists. This paper explores one such collaboration, and describes the challenging conditions that team members face — both in their work context and with their peers — in imagining and building a commercially viable software product.
Think Big Thoughts
Posted on April 13, 2018 Leave a Comment
In 2006, I was interviewed by Spencer Ante at BusinessWeek for an article they called The Science of Desire. The article focused on the ways ethnographic research was being used to shape an understanding of customers. I was quoted in one of the sidebars (top left box in the image below). At the time, I […]
Interview with ‘This Anthro Life’
Posted on February 12, 2018 Leave a Comment
Today we talked with Natalie about how software is a product of culture, the state of enterprise UX today, and how she goes about selling research in the enterprise space. We also dig into the fact that research might not always be perfect or live up to your expectations or desires. Finally, we touch on important it is to learn the language and needs of all stakeholders involved to really build trust and successfully deliver in this space.
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