Tag: operations
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Sixteen Plates, One Orchestrator
As I write this I have sixteen Claude threads open. They look scattered, but every one…
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Unwrapping the Claude Release – What I Got, and What’s Still on My List
Anthropic shipped most of what was on my wish list. Here’s what the merge fixed, what’s…
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From Here to Scale
Somewhere between $20M and $150M, most technology companies hit a wall in their operating model. This…
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Bury the Anthropology? Why Human-Centered Insight Is a Tech Superpower
For twenty years, coaches and recruiters told me to bury the anthropology — call it a…
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Intranet Publishing Team
Case Study SAP’s go-to-market execution depended on reps finding current messaging, collateral, and templates on the…
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Commissions Workflow & Experience
Case Study Shadowing Large Enterprise Account Executives revealed that reps were spending roughly 70% of their…
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Contract Management for Sales
Case Study Large Enterprise AEs at SAP were often assigned new named accounts each year. Before…
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Intranet Migration & Launch
Case Study SAP was migrating three legacy intranet systems into a single NetWeaver portal — simultaneously…
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