Tag: ideas
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Encoding User Insights
Design systems are now foundational to how software gets built with AI. What we still need…
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From Here to Scale
Somewhere between $20M and $150M, most technology companies hit a wall in their operating model. This…
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An Uneasy Truce
Over the past few decades, much has been written about the ways in which project teams…
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Collaboration by Design
In the opening keynote for UX Camp Chicago, I spoke integration and amplification. How do we…
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Think Big Thoughts
In 2006, I was interviewed by Spencer Ante at BusinessWeek for an article they called The…
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A New UX Maturity Model
After a decade of seeking maturity models for executive conversations, I wrote one that worked for…
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Analytics & Behavior Change
On Wednesday this week, PM360 featured my article about analytics and behavior change on the front…
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Origins of anthrodesign
I started anthrodesign in 2002 because I was a lone anthropologist in a software company and…
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Themes in Ethnographic Research
Fjord’s design researchers asked me to share an anthropologist’s perspective on ethnographic inquiry in business. I…
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UX is not a subset of CX
[This article was originally posted on ZS Associates’ CX Factor blog.] User Experience (UX) isn’t just…
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The Handbook of Business Anthropology
Today I got a first glimpse at the announcement for the Handbook of Business Anthropology, edited…
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Agile – Implications for UX Research
This Part 4 of a 4-Part series on Agile. As I mentioned earlier, one of the pleasures of working…
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