Tag: sap
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Sharing & Communicating User Research
This blog post is a transcript of a podcast / interview I did earlier this year…
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I’m a People Nerd
In January I was interviewed by dScout for their People Nerd blog series. dScout is a mobile…
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Industry & Solution Communities of Practice
Case Study SAP’s matrixed go-to-market strategy organized by industry and solution area left expert knowledge scattered…
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Portfolio Management for the Board Area
Case Study SAP was implementing a new IT governance model — Business Information Officers embedded in…
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Web Landscape Harmonization & Governance
Case Study As SAP grew rapidly, its web infrastructure — maintained across regions and business units…
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Leaving SAP
In May this year I celebrated my thirteen year anniversary with SAP. It’s a wonderful company…
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User Experience & Lean
Over the past few years I’ve written a few times about SAP’s internal transformation efforts. We…
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Connected – case studies
As I mentioned in an earlier post about the book Connected, I wanted to share a few of…
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Internal Social Media Ecosystem
Case Study SAP had strong knowledge management infrastructure — but well-curated static content couldn’t support how…
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Lean Process Mapping for Sales Enablement
Case Study Ahead of a major CRM release, usability testing was conducted with 120 reps across…
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SAP CRM Usability
Case Study SAP was preparing to launch CRM 7.0 with a dual mandate: produce rigorous user…
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Intranet Publishing Team
Case Study SAP’s go-to-market execution depended on reps finding current messaging, collateral, and templates on the…
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