cross-posted Category

Avoiding ‘Manels’

At ZS, our firm-wide Inclusion and Diversity initiative is picking up steam, and it’s generating a lot of interesting and thought-provoking discussion about how we can continue to improve and evolve as a firm. The original piece by Collins generated some good dialogue internally, and I wanted to share an excerpt of that exchange here, and hopefully broaden the discussion.

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A chat with the Advancing Research community

An abbreviated reprise of my UX Camp Chicago keynote, where I field questions from Lou Rosenfeld’s Advancing Research community about tackling interdisciplinary collaboration in a practical, empathetic way.

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Be a Tether

This week I had the opportunity to watch Hannah Gadsby’s show Nanette on Netflix. I can’t recommend it enough. Her messages are incredibly timely with LGBTQ Ally Week just around the corner. And – in the US at least – her show also mirrors the discourse in the popular press about protecting white male privilege and reputations without regard for the lives of young women.

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The Path to UX

Last Fall I was elected a Principal and partner at ZS.  It was such an honor to be recognized by the firm in that way.  During their first year, each newly elected Principal is featured in our internal newsletter.  My profile was published last week; I’m sharing a slightly redacted version here. 

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Think Big Thoughts

In 2006, I was interviewed by Spencer Ante at BusinessWeek for an article they called The Science of Desire.  The article focused on the ways ethnographic research was being used to shape an understanding of customers.  I was quoted in one of the sidebars (top left box in the image below). At the time, I […]

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