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Sixteen Plates, One Orchestrator
As I write this I have sixteen Claude threads open. They look scattered, but every one ladders up to something I’m trying to accomplish — and I’m the one keeping them spinning. Read More ->
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Unwrapping the Claude Release – What I Got, and What’s Still on My List
Anthropic shipped most of what was on my wish list. Here’s what the merge fixed, what’s still rough, and the one thing that’s an order of magnitude bigger than the rest. Read More ->
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First impressions are about more than a product’s appearance
One client built more than 70 solutions for their salesforce, then wondered why nobody used them. Appearance was never the problem. Read More ->
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Encoding User Insights
Design systems are now foundational to how software gets built with AI. What we still need is a research Skill that actually knows your users. Read More ->
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Manufactured Intimacy: Boys’ Love and the Female Gaze
Three months ago I’d never watched a Boys’ Love drama. Now I can tell you how Japan, Thailand, Korea, and China each tell the same queer love story differently. Read More ->
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The Task Is Not the Job
Every executive I talk to is looking at a role, seeing the task AI can now do, and contemplating headcount reductions. It’s the wrong reflex, and radiology proves it. Read More ->
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Affirming Systems Should Be the Norm
I carried both of my sons. For my wife to become their legal parent, we were both fingerprinted by the FBI, and a social worker visited our house to determine if we were fit. Read More ->
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Start With What Your Organization Already Knows
Before you commission a single new study, look at what your organization already knows. Ours had 100 rep interviews and 35 projects that gave us a strong starting point. Read More ->
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The Forward-Deployed Anthropologist
Long before “forward-deployed engineers,” I spent two weeks watching enterprise sales reps at their desks. Here’s what observation surfaced that no interview would have. Read More ->
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