Tag: products & services
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Experience Transformation
Case Study The UX consulting book of business was built on a high volume of small,…
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Design System for Product
Case Study ZS was at risk of losing client relationships due to the visual inconsistency of…
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Design System for Consulting
Case Study As Custom Development scaled from 6 engineers to 190 in two years, design consistency…
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Dynamic Targeting
Case Study Before I joined ZS, the firm had spent more than $1M on a sales…
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Customer Measurement
Case Study Access to real end users is a structural challenge in B2B enterprise software. At…
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ZAIDYN Field Insights
Case Study Call planning for pharmaceutical sales reps was ZS’s founding product concept — more than…
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Power Platform
Case Study ZS was identifying technology opportunities for clients and watching competitors deliver them. The firm…
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Javelin Sales Compensation Scorecard
Case Study ZS had built decades of expertise in pharmaceutical sales compensation — an undisputed market…
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User Experience for Consulting
Case Study ZS’s consulting business was generating consistent demand for UX support — demand the Product…
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User Experience for Product
Case Study When ZS Associates hired me as its first UX leader in 2011, three designers…
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Portfolio Management for the Board Area
Case Study SAP was implementing a new IT governance model — Business Information Officers embedded in…
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Web Landscape Harmonization & Governance
Case Study As SAP grew rapidly, its web infrastructure — maintained across regions and business units…
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