Delightful steps

At work I often wonder … if you’re in the business of making something utilitarian, can you really make things elegant, compelling, or delightful to enterprise users?  I called the hypothetical effort Project Delight.  Maybe I’ve overly naive and optimistic, but I think it’s possible.  And the next time someone doubts me, I’m going to show them this video:

In fact, I like this so much that I may show it at the beginning of every participatory design workshop!

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