Natalie Hanson Delightful steps
At work I often wonder … if you’re in the business of making something utilitarian, can you really make things elegant, compelling, or delightful to enterprise users? I called the hypothetical effort Project Delight. Maybe I’ve overly naive and optimistic, but I think it’s possible. And the next time someone doubts me, I’m going to show them this video:
In fact, I like this so much that I may show it at the beginning of every participatory design workshop!
Natalie Hanson 