20+

years in SaaS and healthtech

10

organizations built from scratch

$30M

in annual revenue

9.6/10

client satisfaction across hundreds of engagements

300+

people led globally

Latest Thinking

SaaS | Idea to Impact

  • Just say no

    Last year, the User Experience team that I manage at SAP really started to make a name for itself.  We…

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  • Performance of commitment

    I am really starting to read in earnest again, as much as my schedule permits with the two kids and…

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  • Voice of the Customer

    [As mentioned in an earlier post, SAP has embarked on a transformation journey with a focus on Lean principles.  Due…

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Health Equity & Social Justice

  • Insurance Churn Undermines Care Continuity

    When insurers only expect to keep you for a year or two, your long term wellbeing becomes someone else’s problem…

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  • A 4-year Diagnosis Gap Puts Women’s Lives at Risk

    Women are diagnosed several years later than men for hundreds of different conditions, even though men have the tendency to…

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  • Medical Gaslighting, Delayed Diagnosis, and the Promise of Technology in Women’s Health

    How many times have you been to the doctor with a concern and been told “it’s probably just stress” or…

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© 2026 Natalie Hanson