20+

years in SaaS and healthtech

10

organizations built from scratch

$30M

in annual revenue

9.6/10

client satisfaction across hundreds of engagements

300+

people led globally

Latest Thinking

SaaS | Idea to Impact

  • User Experience & Lean

    Over the past few years I’ve written a few times about SAP’s internal transformation efforts.  We just pre-announced record Q2…

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  • Ethnography / PAMA

    This week I had the opportunity to present as part of a Lunch and Learn panel entitled Ethnography: Understand and…

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  • Ethnography: Understand and Shape your Brand Experience

    Panel Abstract The difference between a successful product launch, and one that falls short … or fails is often an…

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Health Equity & Social Justice

  • Intersectionality

    Celebrating Pride Month with a focus on intersectionality. How do we acknowledge our shared history in fighting for civil rights,…

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  • Deadnaming

    This week I came across a new LGBTQ+ themed Starbucks commercial that aired in Europe. It moved me, and I…

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  • They / Them

    In this post, I celebrate @merriam-webster’s Word of the Year, and reflect on some important trends for the LGBTQ+ community…

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© 2026 Natalie Hanson