20+

years in SaaS and healthtech

10

organizations built from scratch

$30M

in annual revenue

9.6/10

client satisfaction across hundreds of engagements

300+

people led globally

Latest Thinking

SaaS | Idea to Impact

  • Internal Social Media Ecosystem

    Case Study SAP had strong knowledge management infrastructure, but even well-curated static content didn’t facilitate how client-facing, revenue-generating experts share…

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  • Lean Process Mapping for Sales Enablement

    Case Study Prior to launching a major CRM release, usability testing was conducted with 120 reps across sales regions. Findings…

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  • SAP CRM Usability

    Case Study SAP was preparing to launch CRM 7.0 — and wanted evidence. The mandate was twofold: conduct rigorous user…

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Health Equity & Social Justice

  • Reflections on Club Q

    I had prepared a communication to share for Transgender Day of Remembrance this week, but I have to be honest…

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  • Pride Month 2022

    I personally have mixed feelings about Pride Month this year.  We do have a lot to celebrate, but there are…

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  • Transgender Day of Visibility 2022

    Here are some of my reflections and reading recommendations on Transgender Day of Visibility, and a bit about how we’re…

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© 2026 Natalie Hanson