20+

years in SaaS and healthtech

10

organizations built from scratch

$30M

in annual revenue

9.6/10

client satisfaction across hundreds of engagements

300+

people led globally

Latest Thinking

SaaS | Idea to Impact

  • Connected – case studies

    As I mentioned in an earlier post about the book Connected, I wanted to share a few of the case studies from…

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  • Field Research / Philly CHI

    A few weeks ago I had the opportunity to present to the Philadelphia chapter of CHI on the campus of…

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  • Field Research Methods in the Business Context

    In the Spring of 2011, I collaborated with members of the administration and faculty at Philadelphia University.  They were in…

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Health Equity & Social Justice

  • A Perspective on Social Justice

    Kai Cheng Thom writes: “I think the major difference between a social justice and a white/colonial lens on trauma is…

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  • Pride@ZS

    Case Study In 2017, ZS’ LGBTQ+ community was staying quiet and hoping the culture would eventually catch up. I was…

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  • Representation matters

    It may seem obvious to some, but when I came out 35 years ago, I never saw relationships like mine…

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© 2026 Natalie Hanson