20+

years in SaaS and healthtech

10

organizations built from scratch

$30M

in annual revenue

9.6/10

client satisfaction across hundreds of engagements

300+

people led globally

Latest Thinking

SaaS | Idea to Impact

  • Field Research / Philly CHI

    A few weeks ago I had the opportunity to present to the Philadelphia chapter of CHI on the campus of…

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  • Field Research Methods in the Business Context

    In the Spring of 2011, I collaborated with members of the administration and faculty at Philadelphia University.  They were in…

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  • Visible joy in 7 minutes

    Gamification is a hot topic on SAP’s internal social media channels these days. You have to wonder why enterprise software…

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Health Equity & Social Justice

  • Intersectionality

    Celebrating Pride Month with a focus on intersectionality. How do we acknowledge our shared history in fighting for civil rights,…

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  • Deadnaming

    This week I came across a new LGBTQ+ themed Starbucks commercial that aired in Europe. It moved me, and I…

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  • They / Them

    In this post, I celebrate @merriam-webster’s Word of the Year, and reflect on some important trends for the LGBTQ+ community…

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© 2026 Natalie Hanson