20+

years in SaaS and healthtech

10

organizations built from scratch

$30M

in annual revenue

9.6/10

client satisfaction across hundreds of engagements

300+

people led globally

Latest Thinking

SaaS | Idea to Impact

  • Lean & User Experience, again

    Over the years I’ve written a few posts about the relationship between Lean and User Experience.  But in looking back…

    Read more →

  • Recognizing Lean

    Here is my list of the Top 7 ways to know you’re working in a Lean environment: You keep hearing…

    Read more →

  • Humanizing Business Technology

    I attended the The Qualitative Report’s Fourth Annual Conference at the end of this week.  I enjoyed listening and learning to…

    Read more →

Health Equity & Social Justice

  • Another affirming commercial

    This article is cross-posted from the ZS intranet (which we call ZSpace), where I write episodically about issues of interest…

    Read more →

  • Coming Out Day 2020

    This article is cross-posted from the ZS intranet (which we call ZSpace), where I write episodically about issues of interest…

    Read more →

  • What I’m Reading – Oct 2020

    This article is cross-posted from the ZS intranet (which we call ZSpace), where I write episodically about issues of interest…

    Read more →

© 2026 Natalie Hanson