20+

years in SaaS and healthtech

10

organizations built from scratch

$30M

in annual revenue

9.6/10

client satisfaction across hundreds of engagements

300+

people led globally

Latest Thinking

SaaS | Idea to Impact

  • Humanizing Business with Stories

    During the first week of April, I had the opportunity visit Smith College, where I did my undergraduate degree.  I was…

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  • UX Maturity Models – A Collection

    For at least ten years now I have been collecting User Experience (UX) and Customer Experience (CX) Maturity Models.  I…

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  • I’m a People Nerd

    In January I was interviewed by dScout for their People Nerd blog series.  dScout is a mobile research platform that spun…

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Health Equity & Social Justice

  • A Perspective on Social Justice

    Kai Cheng Thom writes: “I think the major difference between a social justice and a white/colonial lens on trauma is…

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  • Pride@ZS

    Case Study In 2017, ZS’ LGBTQ+ community was staying quiet and hoping the culture would eventually catch up. I was…

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  • Representation matters

    It may seem obvious to some, but when I came out 35 years ago, I never saw relationships like mine…

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© 2026 Natalie Hanson