20+

years in SaaS and healthtech

10

organizations built from scratch

$30M

in annual revenue

9.6/10

client satisfaction across hundreds of engagements

300+

people led globally

Latest Thinking

SaaS | Idea to Impact

  • Engaging with executives

    I wrote the business case for and built the UX team in the Operations board area when I was at…

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  • Not in the dictionary

    Some days I am amazed at how much the field of User Experience has evolved in the years I’ve been…

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  • Water cooler talk

    Sometimes the simplest design project shows just how hard it really is to create a simple, usable, yet elegant solution.…

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Health Equity & Social Justice

  • Transgender Awareness Month

    While we’ve made some progress in protecting civil rights for the LGBTQ+ community, we have a long way to go…

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  • Another affirming commercial

    This article is cross-posted from the ZS intranet (which we call ZSpace), where I write episodically about issues of interest…

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  • Coming Out Day 2020

    This article is cross-posted from the ZS intranet (which we call ZSpace), where I write episodically about issues of interest…

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© 2026 Natalie Hanson