20+

years in SaaS and healthtech

10

organizations built from scratch

$30M

in annual revenue

9.6/10

client satisfaction across hundreds of engagements

300+

people led globally

Latest Thinking

SaaS | Idea to Impact

  • Analytics & Behavior Change

    On Wednesday this week, PM360 featured my article about analytics and behavior change on the front page of their site.…

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  • Engaging with executives

    I wrote the business case for and built the UX team in the Operations board area when I was at…

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  • Not in the dictionary

    Some days I am amazed at how much the field of User Experience has evolved in the years I’ve been…

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Health Equity & Social Justice

  • What I’m Reading – Aug 2020

    This article is cross-posted from the ZS intranet (which we call ZSpace), where I write episodically about issues of interest…

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  • 5 Years of LGBTQ Marriage

    It’s hard to believe it’s been five years since the U.S. Supreme Court ruled that LGBTQ persons have the right…

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  • LGBTQ+ Civil Rights

    It’s been a rollercoaster few weeks in the world of LGBTQ politics, and I thought it might be useful to…

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© 2026 Natalie Hanson