20+

years in SaaS and healthtech

10

organizations built from scratch

$30M

in annual revenue

9.6/10

client satisfaction across hundreds of engagements

300+

people led globally

Latest Thinking

SaaS | Idea to Impact

  • Analytics & Behavior Change

    On Wednesday this week, PM360 featured my article about analytics and behavior change on the front page of their site.…

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  • Engaging with executives

    I wrote the business case for and built the UX team in the Operations board area when I was at…

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  • Not in the dictionary

    Some days I am amazed at how much the field of User Experience has evolved in the years I’ve been…

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Health Equity & Social Justice

  • Reflections on Club Q

    I had prepared a communication to share for Transgender Day of Remembrance this week, but I have to be honest…

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  • Pride Month 2022

    I personally have mixed feelings about Pride Month this year.  We do have a lot to celebrate, but there are…

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  • Transgender Day of Visibility 2022

    Here are some of my reflections and reading recommendations on Transgender Day of Visibility, and a bit about how we’re…

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© 2026 Natalie Hanson