20+

years in SaaS and healthtech

10

organizations built from scratch

$30M

in annual revenue

9.6/10

client satisfaction across hundreds of engagements

300+

people led globally

Latest Thinking

SaaS | Idea to Impact

  • Sharing & Communicating User Research

    This blog post is a transcript of a podcast / interview I did earlier this year with Zack Naylor, the…

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  • Custom Development

    Case Study Proposed, Built, & Hyper-scaled a Bespoke Software Business ZS was losing critical technology projects and/or having to partner…

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  • An Uneasy Truce

    Over the past few decades, much has been written about the ways in which project teams bring technologies to market.…

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Health Equity & Social Justice

  • Avoiding ‘Manels’

    At ZS, our firm-wide Inclusion and Diversity initiative is picking up steam, and it’s generating a lot of interesting and…

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  • Be a Tether

    This week I had the opportunity to watch Hannah Gadsby’s show Nanette on Netflix. I can’t recommend it enough. Her…

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© 2026 Natalie Hanson