20+

years in SaaS and healthtech

10

organizations built from scratch

$30M

in annual revenue

9.6/10

client satisfaction across hundreds of engagements

300+

people led globally

Latest Thinking

SaaS | Idea to Impact

  • Ok Cancel?

    Someone skipped user testing and/or QA on this one!

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  • AI and User Experience: As Always, the User Comes First

    In this interview with my colleague Arun Shastri, we talk about the value and importance of bringing a UX perspective…

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  • Women Talk Design

    I had the opportunity to serve on a panel in Chicago with some other talented women in design, including Kathi…

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Health Equity & Social Justice

  • What I’m Reading – Aug 2020

    This article is cross-posted from the ZS intranet (which we call ZSpace), where I write episodically about issues of interest…

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  • 5 Years of LGBTQ Marriage

    It’s hard to believe it’s been five years since the U.S. Supreme Court ruled that LGBTQ persons have the right…

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  • LGBTQ+ Civil Rights

    It’s been a rollercoaster few weeks in the world of LGBTQ politics, and I thought it might be useful to…

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© 2026 Natalie Hanson