20+

years in SaaS and healthtech

10

organizations built from scratch

$30M

in annual revenue

9.6/10

client satisfaction across hundreds of engagements

300+

people led globally

Latest Thinking

SaaS | Idea to Impact

  • Design System for Consulting

    Case Study Custom Development scaled fast — from 6 engineers to 190 in two years. What didn’t scale alongside it…

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  • Dynamic Targeting

    Case Study Reimagining Dynamic Targeting Before my arrival at ZS, the firm had already spent > $1M on a solution…

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  • Ok Cancel?

    Someone skipped user testing and/or QA on this one!

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Health Equity & Social Justice

  • A Perspective on Social Justice

    Kai Cheng Thom writes: “I think the major difference between a social justice and a white/colonial lens on trauma is…

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  • Pride@ZS

    Case Study In 2017, ZS’ LGBTQ+ community was staying quiet and hoping the culture would eventually catch up. I was…

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  • Representation matters

    It may seem obvious to some, but when I came out 35 years ago, I never saw relationships like mine…

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© 2026 Natalie Hanson