20+

years in SaaS and healthtech

10

organizations built from scratch

$30M

in annual revenue

9.6/10

client satisfaction across hundreds of engagements

300+

people led globally

Latest Thinking

SaaS | Idea to Impact

  • Design System for Consulting

    Case Study Custom Development scaled fast — from 6 engineers to 190 in two years. What didn’t scale alongside it…

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  • Dynamic Targeting

    Case Study Reimagining Dynamic Targeting Before my arrival at ZS, the firm had already spent > $1M on a solution…

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  • Ok Cancel?

    Someone skipped user testing and/or QA on this one!

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Health Equity & Social Justice

  • Reflections on Club Q

    I had prepared a communication to share for Transgender Day of Remembrance this week, but I have to be honest…

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  • Pride Month 2022

    I personally have mixed feelings about Pride Month this year.  We do have a lot to celebrate, but there are…

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  • Transgender Day of Visibility 2022

    Here are some of my reflections and reading recommendations on Transgender Day of Visibility, and a bit about how we’re…

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© 2026 Natalie Hanson