20+

years in SaaS and healthtech

10

organizations built from scratch

$30M

in annual revenue

9.6/10

client satisfaction across hundreds of engagements

300+

people led globally

Latest Thinking

SaaS | Idea to Impact

  • Research as a Vehicle for Organizational Transformation

    A week or so ago I had the opportunity to speak with Lou Rosenfeld about my career and our second…

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  • Design Systems

    Case Study Implemented and Enriched a Corporate Design System ZS was at significant risk of losing our beachhead with key…

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  • Dynamic Targeting

    Case Study Reimagining Dynamic Targeting Before my arrival at ZS, the firm had already spent > $1M on a solution…

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Health Equity & Social Justice

  • Intersectionality

    Celebrating Pride Month with a focus on intersectionality. How do we acknowledge our shared history in fighting for civil rights,…

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  • Deadnaming

    This week I came across a new LGBTQ+ themed Starbucks commercial that aired in Europe. It moved me, and I…

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  • They / Them

    In this post, I celebrate @merriam-webster’s Word of the Year, and reflect on some important trends for the LGBTQ+ community…

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© 2026 Natalie Hanson