20+

years in SaaS and healthtech

10

organizations built from scratch

$30M

in annual revenue

9.6/10

client satisfaction across hundreds of engagements

300+

people led globally

Latest Thinking

SaaS | Idea to Impact

  • Sustaining Stories

    Abstract Ethnographers, in a sense, play the role of story creators and storytellers.  For “in-house” ethnographers engaged in the long-term…

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  • Sustaining Stories … In-house, Ethnographic Practice

    In 2008, the Ethnographic Praxis in Industry Conference (EPIC) was held in Copenhagen.  Unfortunately, global economic and personal circumstances required…

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  • Commissions Workflow & Experience

    Case Study Identified and Addressed Churn in Sales Commissions Processes Sales reps were underperforming. To improve their productivity, a new…

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Health Equity & Social Justice

  • What I’m Reading – Aug 2020

    This article is cross-posted from the ZS intranet (which we call ZSpace), where I write episodically about issues of interest…

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  • 5 Years of LGBTQ Marriage

    It’s hard to believe it’s been five years since the U.S. Supreme Court ruled that LGBTQ persons have the right…

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  • LGBTQ+ Civil Rights

    It’s been a rollercoaster few weeks in the world of LGBTQ politics, and I thought it might be useful to…

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© 2026 Natalie Hanson