20+

years in SaaS and healthtech

10

organizations built from scratch

$30M

in annual revenue

9.6/10

client satisfaction across hundreds of engagements

300+

people led globally

Latest Thinking

SaaS | Idea to Impact

  • Sustaining Stories

    Abstract Ethnographers, in a sense, play the role of story creators and storytellers.  For “in-house” ethnographers engaged in the long-term…

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  • Sustaining Stories … In-house, Ethnographic Practice

    In 2008, the Ethnographic Praxis in Industry Conference (EPIC) was held in Copenhagen.  Unfortunately, global economic and personal circumstances required…

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  • Commissions Workflow & Experience

    Case Study Identified and Addressed Churn in Sales Commissions Processes Sales reps were underperforming. To improve their productivity, a new…

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Health Equity & Social Justice

  • Reflections on Club Q

    I had prepared a communication to share for Transgender Day of Remembrance this week, but I have to be honest…

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  • Pride Month 2022

    I personally have mixed feelings about Pride Month this year.  We do have a lot to celebrate, but there are…

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  • Transgender Day of Visibility 2022

    Here are some of my reflections and reading recommendations on Transgender Day of Visibility, and a bit about how we’re…

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© 2026 Natalie Hanson