20+

years in SaaS and healthtech

10

organizations built from scratch

$30M

in annual revenue

9.6/10

client satisfaction across hundreds of engagements

300+

people led globally

Latest Thinking

SaaS | Idea to Impact

  • Sustaining Stories

    Abstract Ethnographers, in a sense, play the role of story creators and storytellers.  For “in-house” ethnographers engaged in the long-term…

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  • Sustaining Stories … In-house, Ethnographic Practice

    In 2008, the Ethnographic Praxis in Industry Conference (EPIC) was held in Copenhagen.  Unfortunately, global economic and personal circumstances required…

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  • Commissions Workflow & Experience

    Case Study Identified and Addressed Churn in Sales Commissions Processes Sales reps were underperforming. To improve their productivity, a new…

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Health Equity & Social Justice

  • Birth should not be a high-risk job

    In my post earlier this week I addressed cost of dismissing women’s health conditions. But it’s not just about costs…

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  • The cost of dismissal

    This week my posts will address some of the ways that medical gaslighting and dismissal of women is both expensive…

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  • Unbillable Care: The Silent Reimbursement Barrier for Women

    In women’s health, the problem sometimes starts before the diagnosis – on the claim form. CPT codes are how physicians…

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© 2026 Natalie Hanson