20+

years in SaaS and healthtech

10

organizations built from scratch

$30M

in annual revenue

9.6/10

client satisfaction across hundreds of engagements

300+

people led globally

Latest Thinking

SaaS | Idea to Impact

  • The Brand Called You

    In several of my recent posts, I referenced a Tom Peters’ article in Fast Company entitled The Brand Called You. Tom…

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  • End-user or business stakeholder?

    [This is a modified version of a post I made internally on SAP’s Lean Transformation blog.  I’ve removed a few…

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  • Just say no

    Last year, the User Experience team that I manage at SAP really started to make a name for itself.  We…

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Health Equity & Social Justice

  • A Perspective on Social Justice

    Kai Cheng Thom writes: “I think the major difference between a social justice and a white/colonial lens on trauma is…

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  • Representation matters

    It may seem obvious to some, but when I came out 35 years ago, I never saw relationships like mine…

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  • Transgender Awareness Month

    While we’ve made some progress in protecting civil rights for the LGBTQ+ community, we have a long way to go…

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© 2026 Natalie Hanson