20+

years in SaaS and healthtech

10

organizations built from scratch

$30M

in annual revenue

9.6/10

client satisfaction across hundreds of engagements

300+

people led globally

Latest Thinking

SaaS | Idea to Impact

  • From Vanity Metrics to Business Outcomes

    Without understanding the business, it’s impossible to identify and drive meaningful change in its metrics. How do we hold ourselves…

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  • Are You Getting the First 5% Right?

    Here’s what’s misunderstood: the real cost of building a product is in engineering. The design and definition phases – the…

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  • Most Technical Projects Fail – But Not for the Reasons You Think

    Most technology projects fail—some estimates suggest that 68% never meet their objectives. Emerging research indicates that AI projects fare even…

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Health Equity & Social Justice

  • What I’m Reading – Aug 2020

    This article is cross-posted from the ZS intranet (which we call ZSpace), where I write episodically about issues of interest…

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  • 5 Years of LGBTQ Marriage

    It’s hard to believe it’s been five years since the U.S. Supreme Court ruled that LGBTQ persons have the right…

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  • LGBTQ+ Civil Rights

    It’s been a rollercoaster few weeks in the world of LGBTQ politics, and I thought it might be useful to…

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© 2026 Natalie Hanson