20+

years in SaaS and healthtech

10

organizations built from scratch

$30M

in annual revenue

9.6/10

client satisfaction across hundreds of engagements

300+

people led globally

Latest Thinking

SaaS | Idea to Impact

  • From Vanity Metrics to Business Outcomes

    Without understanding the business, it’s impossible to identify and drive meaningful change in its metrics. How do we hold ourselves…

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  • Are You Getting the First 5% Right?

    Here’s what’s misunderstood: the real cost of building a product is in engineering. The design and definition phases – the…

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  • Most Technical Projects Fail – But Not for the Reasons You Think

    Most technology projects fail—some estimates suggest that 68% never meet their objectives. Emerging research indicates that AI projects fare even…

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Health Equity & Social Justice

  • A Perspective on Social Justice

    Kai Cheng Thom writes: “I think the major difference between a social justice and a white/colonial lens on trauma is…

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  • Representation matters

    It may seem obvious to some, but when I came out 35 years ago, I never saw relationships like mine…

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  • Transgender Awareness Month

    While we’ve made some progress in protecting civil rights for the LGBTQ+ community, we have a long way to go…

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© 2026 Natalie Hanson