20+

years in SaaS and healthtech

10

organizations built from scratch

$30M

in annual revenue

9.6/10

client satisfaction across hundreds of engagements

300+

people led globally

Latest Thinking

SaaS | Idea to Impact

  • Smiling city

    This week I was talking to one of the Principals at ZS, helping him to prepare for a client engagement.…

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  • Leaving SAP

    In May this year I celebrated my thirteen year anniversary with SAP.  It’s a wonderful company and it has been…

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  • User Experience & Lean

    Over the past few years I’ve written a few times about SAP’s internal transformation efforts.  We just pre-announced record Q2…

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Health Equity & Social Justice

  • What I’m Reading – Aug 2020

    This article is cross-posted from the ZS intranet (which we call ZSpace), where I write episodically about issues of interest…

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  • 5 Years of LGBTQ Marriage

    It’s hard to believe it’s been five years since the U.S. Supreme Court ruled that LGBTQ persons have the right…

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  • LGBTQ+ Civil Rights

    It’s been a rollercoaster few weeks in the world of LGBTQ politics, and I thought it might be useful to…

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© 2026 Natalie Hanson