20+

years in SaaS and healthtech

10

organizations built from scratch

$30M

in annual revenue

9.6/10

client satisfaction across hundreds of engagements

300+

people led globally

Latest Thinking

SaaS | Idea to Impact

  • User Experience for Product

    Case Study Creating & Scaling a Product UX Function I joined ZS to build the User Experience team in the…

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  • T2 Technical Support

    Case Study Established T2 Technical Support At the request of the CTO, led the resolution of a handful of very…

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  • Software Licensing

    Case Study Professionalized Software Licensing Software Licensing was a part-time job done by a handful of people, all of whom…

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Health Equity & Social Justice

  • Avoiding ‘Manels’

    At ZS, our firm-wide Inclusion and Diversity initiative is picking up steam, and it’s generating a lot of interesting and…

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  • Be a Tether

    This week I had the opportunity to watch Hannah Gadsby’s show Nanette on Netflix. I can’t recommend it enough. Her…

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© 2026 Natalie Hanson