20+

years in SaaS and healthtech

10

organizations built from scratch

$30M

in annual revenue

9.6/10

client satisfaction across hundreds of engagements

300+

people led globally

Latest Thinking

SaaS | Idea to Impact

  • User Experience for Product

    Case Study Creating & Scaling a Product UX Function I joined ZS to build the User Experience team in the…

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  • T2 Technical Support

    Case Study Established T2 Technical Support At the request of the CTO, led the resolution of a handful of very…

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  • Software Licensing

    Case Study Professionalized Software Licensing Software Licensing was a part-time job done by a handful of people, all of whom…

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Health Equity & Social Justice

  • Intersectionality

    Celebrating Pride Month with a focus on intersectionality. How do we acknowledge our shared history in fighting for civil rights,…

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  • Deadnaming

    This week I came across a new LGBTQ+ themed Starbucks commercial that aired in Europe. It moved me, and I…

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  • They / Them

    In this post, I celebrate @merriam-webster’s Word of the Year, and reflect on some important trends for the LGBTQ+ community…

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© 2026 Natalie Hanson