20+

years in SaaS and healthtech

10

organizations built from scratch

$30M

in annual revenue

9.6/10

client satisfaction across hundreds of engagements

300+

people led globally

Latest Thinking

SaaS | Idea to Impact

  • TagTalkTribe interview

    It’s clear Natalie’s “build-it-from-scratch” spirit never took a coffee break. From steering engineering teams and scaling organizations from zero to…

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  • Building AI-enabled Solutions – Why a Human-Centered Lens is Key

    After more than two decades of living, studying, and writing about interdisciplinary collaboration, I believe that in this era of…

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  • Are We Measuring What Matters to Customers?

    The metrics of long-term business health that investors pay attention to – customer retention rates, revenue growth / predictable cash…

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Health Equity & Social Justice

  • Avoiding ‘Manels’

    At ZS, our firm-wide Inclusion and Diversity initiative is picking up steam, and it’s generating a lot of interesting and…

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  • Be a Tether

    This week I had the opportunity to watch Hannah Gadsby’s show Nanette on Netflix. I can’t recommend it enough. Her…

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© 2026 Natalie Hanson