20+

years in SaaS and healthtech

10

organizations built from scratch

$30M

in annual revenue

9.6/10

client satisfaction across hundreds of engagements

300+

people led globally

Latest Thinking

SaaS | Idea to Impact

  • The Handbook of Business Anthropology

    Today I got a first glimpse at the announcement for the Handbook of Business Anthropology, edited by Rita M. Denny…

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  • User Experience for Consulting

    Case Study Building a UX Consulting Capability In 2013, I was two years into my role as the lead of…

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  • Agile – Implications for UX Research

    This Part 4 of a 4-Part series on Agile. As I mentioned earlier, one of the pleasures of working in both Lean and…

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Health Equity & Social Justice

  • Avoiding ‘Manels’

    At ZS, our firm-wide Inclusion and Diversity initiative is picking up steam, and it’s generating a lot of interesting and…

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  • Be a Tether

    This week I had the opportunity to watch Hannah Gadsby’s show Nanette on Netflix. I can’t recommend it enough. Her…

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