20+

years in SaaS and healthtech

10

organizations built from scratch

$30M

in annual revenue

9.6/10

client satisfaction across hundreds of engagements

300+

people led globally

Latest Thinking

SaaS | Idea to Impact

  • This is who we are

    I logged into our intranet this morning to prepare a blog post, and I came across this video about ZS.…

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  • Themes in Ethnographic Research

    A few days ago, I had the opportunity to meet the design research community of practice at Fjord (the design…

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  • Javelin Sales Compensation Reports

    The User Experience team at ZS is growing by leaps and bounds!  For the past couple of years, I have…

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Health Equity & Social Justice

  • A Perspective on Social Justice

    Kai Cheng Thom writes: “I think the major difference between a social justice and a white/colonial lens on trauma is…

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  • Pride@ZS

    Case Study In 2017, ZS’ LGBTQ+ community was staying quiet and hoping the culture would eventually catch up. I was…

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  • Representation matters

    It may seem obvious to some, but when I came out 35 years ago, I never saw relationships like mine…

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© 2026 Natalie Hanson