20+

years in SaaS and healthtech

10

organizations built from scratch

$30M

in annual revenue

9.6/10

client satisfaction across hundreds of engagements

300+

people led globally

Latest Thinking

SaaS | Idea to Impact

  • This is who we are

    I logged into our intranet this morning to prepare a blog post, and I came across this video about ZS.…

    Read more →

  • Themes in Ethnographic Research

    A few days ago, I had the opportunity to meet the design research community of practice at Fjord (the design…

    Read more →

  • Javelin Sales Compensation Reports

    The User Experience team at ZS is growing by leaps and bounds!  For the past couple of years, I have…

    Read more →

Health Equity & Social Justice

  • Birth should not be a high-risk job

    In my post earlier this week I addressed cost of dismissing women’s health conditions. But it’s not just about costs…

    Read more →

  • The cost of dismissal

    This week my posts will address some of the ways that medical gaslighting and dismissal of women is both expensive…

    Read more →

  • Unbillable Care: The Silent Reimbursement Barrier for Women

    In women’s health, the problem sometimes starts before the diagnosis – on the claim form. CPT codes are how physicians…

    Read more →

© 2026 Natalie Hanson