20+

years in SaaS and healthtech

10

organizations built from scratch

$30M

in annual revenue

9.6/10

client satisfaction across hundreds of engagements

300+

people led globally

Latest Thinking

SaaS | Idea to Impact

  • The Path to UX

    Last Fall I was elected a Principal and partner at ZS.  It was such an honor to be recognized by…

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  • Think Big Thoughts

    In 2006, I was interviewed by Spencer Ante at BusinessWeek for an article they called The Science of Desire.  The…

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  • Interview with ‘This Anthro Life’

    Today we talked with Natalie about how software is a product of culture, the state of enterprise UX today, and…

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Health Equity & Social Justice

  • A Perspective on Social Justice

    Kai Cheng Thom writes: “I think the major difference between a social justice and a white/colonial lens on trauma is…

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  • Pride@ZS

    Case Study In 2017, ZS’ LGBTQ+ community was staying quiet and hoping the culture would eventually catch up. I was…

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  • Representation matters

    It may seem obvious to some, but when I came out 35 years ago, I never saw relationships like mine…

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© 2026 Natalie Hanson