As our team grows in size and maturity, people development is a growing part of the priorities for myself and my leadership team. I am really enjoying this aspect of my work; it is a real pleasure to shape and guide career development of a new generation of UX professionals.
At ZS, we have recently introduced new competency models, tailored to job tracks and levels. We’re also working on learning roadmap that will include both classroom and on-the-job experiences. We hope making all of these things explicit will help people achieve their professional development goals while working in UX at ZS.
I’ve read numerous studies which show that happy employees make for happy customers. I take pleasure in trying to create a positive climate for my team members so they can do their best work.