I was initially hired at ZS to build a User Experience capability for the engineering team (which we call Software Development). As that team became established and better integrated into the product lifecycle, I became increasingly aware that a better relationship with our services organization (which comprises the vast majority of the firm) would be beneficial. Beginning to work with our consulting teams eventually led to a business case and information of a User Experience team in consulting. Although leading two such different teams is sort of an unusual role, I’m enjoying both the variety and the challenge.
Based on where I am in my career, and where our teams are at the moment, there are three big topics at top of mind for me at the moment:
I speak occasionally on UX topics, and (assuming the material is not confidential for some reason) I post my presentations (with voice-over) afterwards.
You can learn more about my work experience on LinkedIn. I am also happy to share my resume or curriculum vitae by email.