Natalie Hanson Archives
Voice of the Customer
Posted on February 11, 2010 3 Comments
[As mentioned in an earlier post, SAP has embarked on a transformation journey with a focus on Lean principles. Due to the contributions of my User Experience team into several of SAP’s COO-sponsored projects (COO Programs & Projects, or COO P/Ps for short), I have been invited to blog inside SAP about our journey to […]
Putting Lean in context
Posted on March 8, 2009 3 Comments
[NOTE: This post was originally titled Deconstructing Lean. I renamed Putting Lean in context on 3/26/09, because the post got so long I never got around to the deconstruction of the Lean concepts. That’s coming in a future post, so stay tuned! Natalie] When I first conducted ethnographic research at SAP as part of my […]
Meeting Ernie, learning Lean
Posted on January 10, 2009 1 Comment
One of the funny things about SAP is that we refer to our highest-ranking executives by their first names – Leo, Bill, Henning, Marty, Ernie, Hasso, Shai … Not that there aren’t other Germans at SAP named Henning! But when you just say ‘Henning’, everyone knows who you’re talking about. In my case, I’m really excited […]
