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Lean & User Experience, again

Over the years I’ve written a few posts about the relationship between Lean and User Experience.  But in looking back on those, I don’t feel like I ever did as thorough of a job as I would like in connecting the two domains.  So when I was asked last year to contribute to a new book […]

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Recognizing Lean

Here is my list of the Top 7 ways to know you’re working in a Lean environment: You keep hearing references to Lean that don’t refer to Cuisine or cuts of meat. You keep hearing Japanese terms like kaizen or muda. People are talking about Flow, but they are not referencing the positive psychologist Csikszentmihalyi. […]

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User Experience & Lean

Over the past few years I’ve written a few times about SAP’s internal transformation efforts.  We just pre-announced record Q2 results yesterday (35%+ growth in all regions – go SAP!), and so I thought it fitting to return to the topics of growth and change and talk a little bit about the good things that […]

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Greener, happier commute

This longish blog post describes how SAP could reduce it’s carbon footprint, while achieving the company’s goals of improved employee innovation, satisfaction, and productivity. Overview One of the gems in SAP’s current strategy is the company’s focus on sustainability.  I have been working for SAP for over twelve years, and for the most part I […]

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End-user or business stakeholder?

[This is a modified version of a post I made internally on SAP’s Lean Transformation blog.  I’ve removed a few of the details about sales compensation, the process diagram, and the system screenshots.] One of the significant challenges we face in the User Experience work we do at SAP is working with business stakeholders who […]

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